Frequently Asked Questions

If you’re looking for answers to do with specific pests, please take a look at out individual pest pages. Here are the questions we get asked most about our overall service.


Absolutely! We understand the importance of scheduling pest control services at a convenient time for you. While we cannot guarantee availability for a specific date and time, we will accommodate your scheduling preferences as long as we have availability. When you reach out to us, please let us know your preferred date and time, and we will do our best to find a suitable slot for your pest control service. We aim to provide you with a seamless, hassle-free experience while addressing your pest control needs.

Yes, we understand that pest issues can arise anytime outside regular business hours. That’s why we offer emergency pest control services 24/7 to address urgent situations promptly. Whether you’re dealing with a sudden infestation, a pest-related health concern, or any other pest emergency, our dedicated team is available round the clock to provide the assistance you need. Contact our emergency hotline, and we will dispatch a professional pest control technician to your location as soon as possible. Rest assured that we are committed to resolving your pest problems promptly and efficiently, regardless of the time of day or night.

Scheduling an appointment is quick and easy. You can contact our customer service team through our website or by calling our dedicated phone line. Our friendly representatives will assist you in selecting a convenient date and time for the pest control service and address any additional questions you may have.

We strive to address urgent pest control situations promptly. Our team is available to respond 24/7, depending on our availability. We recommend contacting us immediately when you have an urgent pest control issue. We aim to provide a timely response and schedule a service appointment at the earliest opportunity. Please note that response times may vary based on the volume of requests and the nature of the situation. Rest assured. We prioritise urgent cases to ensure the swift resolution of your pest control needs.

We provide our pest control services to a wide range of customers, including both residential and commercial premises. Our services are available to everyone, regardless of your property type. Whether you are a homeowner, tenant, business owner, or property manager, we are here to assist you with pest control needs. Our team is experienced in handling pest issues in various settings, from single-family homes to apartment complexes, offices, restaurants, retail spaces, and more. We are committed to delivering effective pest control solutions to meet the unique requirements of each customer and premises we serve


No, we do not have any charges or fees for cancellations. We understand that unforeseen circumstances may arise, and plans can change. If you need to cancel or reschedule your pest control service, let us know as soon as possible, and we will accommodate your request without any additional charges or fees. We value your satisfaction and aim to provide flexibility and understanding to ensure a positive experience with our pest control services.

No, no specific cancellation time frame is associated with rescheduling or cancelling a pest control service appointment. However, we appreciate it if you could provide us with as much notice as possible if you need to change your scheduled appointment. Please just call or email us. This allows us to adjust our schedule accordingly and accommodate other clients. We value your understanding and cooperation in providing timely updates regarding any pest control service appointment adjustments.


No, there won’t be any additional charges or fees apart from the quoted price for the treatment. We ensure complete transparency and clarity by explaining and agreeing upon the final cost with both parties before proceeding with any treatment. The agreed-upon quote covers the scope of the treatment discussed. However, in the rare instance that additional treatment is later required beyond the original quote, we will communicate this with you in advance and obtain your agreement before proceeding. We aim to provide you with a comprehensive understanding of the costs involved and avoid any unexpected charges or fees.

Yes, we do have a call-out fee of £35 for our pest control service. However, if you proceed with the quoted treatment, we will deduct the £35 call-out fee from the overall cost. This customer-friendly approach ensures that those who choose to move forward with our services will have the call-out fee offset from the total price, providing added convenience and affordability for our valued customers.

We accept multiple payment methods for our pest control services. You can pay in cash, Paypal or by card directly to our engineer on the day of the service. We also offer the convenience of invoicing, and you can pay via bank transfer (BACS) as specified on the invoice. We aim to provide flexible payment options to accommodate your preferences and ensure a seamless payment process for our valued customers.

Routine Pest Control

We offer routine pest control services to assist with health and safety inspections. Our pest control experts are trained to identify and address potential pest-related issues that could impact your property’s health and safety standards. By regularly scheduling pest control treatments, you can maintain a pest-free environment, prevent infestations, and meet the requirements of health and safety inspections. Our team will work with you to develop a customised pest management plan that aligns with your specific needs and helps you maintain a clean and safe environment.

The frequency of scheduling routine pest control services for long-term prevention can vary based on your specific pest control needs. We understand that every situation is unique and offer flexible options to accommodate your requirements. Our services range from weekly, alternative weeks, monthly, quarterly, to annual routine pest control visits. During the initial assessment, our pest control experts will evaluate your property and determine the optimal frequency of service based on factors such as the type of pests, level of infestation, and environmental conditions. We provide customised quotes that are non-obligational, and if you prefer, we can also offer contractual arrangements to suit your needs without any obligations to renew the contract with us. Our goal is to provide practical, tailored solutions for long-term pest prevention that align with your preferences and ensure the ongoing protection of your property.

The starting price for routine pest control services is £40 per visit. However, please note that the actual cost may vary depending on factors such as the size of the property, the type of pests being targeted, and the extent of the infestation. We recommend contacting our pest control experts for a personalised quote tailored to your needs.


Yes, our pest control treatments are designed with safety in mind, including the well-being of your pets and children. We prioritise using products and methods that are safe and effective while minimising potential risks. During each treatment, our pest control professionals will provide you with specific advice and safety precautions to follow to ensure the safety of your pets and children. For specific treatments, it may be necessary to temporarily evacuate the premises for up to three hours after the treatment. These precautions are taken to allow the treatment to settle and minimise any potential exposure. We are committed to providing a safe environment for your entire family throughout the pest control process.

No, every property and treatment is not the same. Each property has unique characteristics, such as size, layout, construction materials, and pest issues. Additionally, the type of pests and the severity of the infestation can vary from one property to another. As a result, our pest control treatments are customised and tailored to address each property’s specific needs and challenges. Our trained technicians will assess your property, identify pest issues, and develop a targeted treatment plan to address the problem effectively. We understand that a one-size-fits-all approach is ineffective in pest control, and we strive to provide personalised solutions for every customer.

Yes, we offer guarantees and warranties for our pest control services; however, they may vary depending on the specific pest and treatment involved. For instance, we guarantee wasp and bee nest treatments and solar panel protection or bird-proofing services. However, it’s important to note that some pests may be more challenging to control, and therefore, we cannot guarantee the effectiveness of all treatments. The details of guarantees and warranties specific to your situation will be explained in the quote provided before you decide to proceed with our services. We prioritise transparency and ensure that you clearly understand the terms and limitations associated with our guarantees or warranties.

A typical pest control treatment session generally lasts around 30 minutes. However, please note that the duration may vary depending on factors such as the property size, the infestation’s severity, and the targeted pest. Our professional pest control technicians efficiently administer the necessary treatments and ensure comprehensive coverage of affected areas. We strive to minimise any inconvenience caused during treatment while delivering effective pest control solutions.

The timeframe for seeing results from a pest control treatment can vary depending on the type of pest and the specific treatment applied. Sometimes, you may notice an immediate reduction in pest activity or elimination. However, it may take a bit longer for certain pests and treatments to see significant results. Generally, it is recommended to allow a period of 7 to 10 days for the treatment to take full effect and for the pests to be controlled. Our experienced pest control professionals will provide more specific information and expectations regarding the timeline for your pest issue during the initial assessment and treatment plan. Rest assured; we are dedicated to delivering effective results as quickly as possible while ensuring the long-term management of the pest problem.

Various factors determine the cost of a pest control treatment. These include the type of pest being targeted, the infestation’s severity, the property’s size, the accessibility of affected areas, the chosen treatment method, and the need for any follow-up visits. After conducting a thorough inspection, our pest control experts will provide you with a detailed quote outlining the treatment’s specific scope and associated cost. Considering these factors, we ensure that the pricing accurately reflects the requirements to effectively address the pest issue and provide you with the best possible service.

After a pest treatment visit for ants, bedbugs, beetles, cockroaches, fleas, and clothes moths, it is essential to follow these steps:

Temporary evacuation: It is recommended to stay out of your premises for approximately 3 hours after a spray treatment for the listed pests. This applies to all humans and pets, including fish, to ensure safety. This precaution allows the chemicals used during the treatment to settle and minimise potential exposure.

Ventilation: After the treatment, leaving all windows open for several hours is advisable to allow for proper ventilation. This helps dissipate any lingering odours and promotes fresh air circulation.

Avoid cleaning and vacuuming: It’s best to avoid cleaning or vacuuming the treated areas for up to 5 days. This allows the residual treatment to continue working and eliminate any remaining pests. However, it is still essential to maintain overall cleanliness and hygiene in your home, regularly clean and dust non-treated areas to prevent re-infestation.

Follow instructions: Always follow the instructions provided by the pest control professionals. They may have specific recommendations based on the treatment method used. Adhering to these guidelines ensures the best results and safety for you and your loved ones. If you have any concerns or questions after the pest treatment, don’t hesitate to contact the pest control professionals for further guidance. They can provide additional information and address any specific concerns you may have.

The steps to prepare your home before a pest treatment visit for ants, bedbugs, beetles, cockroaches, fleas, and clothes moths are generally the same. Here’s what you should do:

Declutter: Remove unnecessary items like clothing, bedding, or furniture from the affected area. Eliminating clutter minimises hiding spots for pests, making the treatment more effective.

Clean and vacuum: Thoroughly clean the infested area, including floors, carpets, and furniture. Vacuuming helps remove pests and their potential eggs from surfaces. Please dispose of the vacuum bag or empty the canister into a sealed plastic bag and discard it properly. Clearing the floor of items allows for better treatment coverage.

Launder-infested items: Wash all bedding, clothing, and fabrics that may have come into contact with pests in hot water. Use the highest recommended temperature and dry them on a high heat setting to kill any remaining problems.

Seal cracks and crevices: Close off cracks or crevices in walls, furniture, or baseboards where pests may hide. Sealing these entry points reduces the chance of escape and prevents re-infestation.

Inform the pest control professional: Provide accurate and detailed information about the extent of the infestation, any previous treatments attempted, and specific areas of concern. This information helps the pest control professional create a targeted treatment plan. By following these steps, you can optimise the effectiveness of the pest treatment and increase the likelihood of successful pest eradication.